Following Hurricane Florence, Rheem is focused on the safety of homeowners, building owners, inhabitants, and servicing contractors that are returning or requesting repairs of damaged property. Careful inspection of HVAC equipment is crucial to ensuring safety as we move forward.
Both flooding and partial submersion of equipment can damage safety controls. Customers who have been subjected to flooding should assess all equipment before resuming operation. Any equipment subjected to flooding should be replaced to avoid potential danger. Even if the unit runs initially, there are potential issues regarding the degradation of safety functions which affects reliability and performance.
Partial immersion by floodwaters can compromise key operational components which voids warranty. Flood damaged equipment should be handled as a homeowner’s or building owner’s insurance claim. Through insurance, the unit should be replaced. Units damaged by flooding should not be repaired under a service or warranty claim.
Reach out to your Rheem representative with any questions.